Frequently Asked Questions
What are the payment methods?MahmoudWe offer 3 different payment methods you can choose from them:
- Pay with Bank transfer you can pay 100% of the price to our Bank Account with the order ID
- Pay with your Visa or Mastercard
- Installment for valU customers.
What items can’t be delivered through our?Mahmoud
- We can't deliver items that are prohibited or require special handling due to country, importing regulations.
- Musical instruments and some of its relatives.
- Religious books.
- Cigarettes, cigars, chewing tobacco or other tobacco products.
- Certain radio transmitters and cordless phones not approved for use in your country.
- Alcohol products / beverages.
- Gambling apparatus, lottery tickets and other similar prize tickets issued in foreign countries.
- Products relating to the sex industry including sex toys, clothing, equipment, pornographic material and erotic publications.
- Any religious products.
- Controlled chemicals: including substances which are precursors or chemicals for manufacture of dangerous drugs or psychotropic substances.
- Narcotic drugs.
- Unlicensed drugs.
- Infectious substances.
- Perfumes and sprays.
- Loose lithium batteries.
FIREARMS AND EXPLOSIVE/DANGEROUS DEVICES
- noxious, hazardous, inflammable including perfume, LI-Batteries, Firecrackers and fireworks, explosive or Offensive weapons, sharp items such as kitchen knives and swords, Irradiating apparatus and radioactive materials or may become noxious, hazardous, inflammable, explosive or offensive or radioactive or may become liable to cause damage to any person or property whatsoever whether prescribed by laws or otherwise.
- Imitation arms including toy guns, toy pistols, hand grenades.
- Ammunition and associated products.
- Munitions of war.
- Cigarette lighters of pistols or revolver shape.
Can I return an item (s) to amazon?Mahmoud
Unfortunately, you can't return any item because we buy all the products from Amazon USA or you will lose the customs, VAT and international shipping cost which have already paid. Also you will pay for the return cost which include the international shipping.We deliver your product in a best condition so do not worry about it.
Note: You will have a 1 year international warranty against manufacturing defects for laptops.Check the Terms and Conditions
Who we are?MahmoudGeeks Store is an online shopping service that helps you buy any laptop from Amazon USA. We buy on your behalf, ship your order and deliver it to your door wherever you are in Egypt. We also buy other computer components like (processor, motherboard, ram, Headphone, Mouse,…etc).
Do we offer local warranty?MahmoudWe offer 30 days from us against manufacturing defects and one year international warranty from the mother company.
What courier do we use for delivery?MahmoudWe use Middle East courier service for sending the order to your side.
How it works?MahmoudAll you want to do is shopping on the website and add whatever you want to the cart, then write your address, finally choose the payment method you want and we will ship the product to your side in 10 to 20 business days. You also can put the amazon product link to "Geeks Global" page and it will tell you the final price to your home, submit the request and we will review it and send you an e-mail with the details.
When should you recieve your order?Ahmed Diaa
If you bought an international product from our website, You will recieve your order within 10:20 business days as we ship the products from U.S, Unless there is unexpected delay such as NITRA Approval or something like that. If you bought a local product you will recieve it within 2:3 business days.
- You should pay after the order request within 2 days or we will cancel the request.
- Business days doesn't include the holidays in U.S or Egypt.
* Saturday and Sunday are holidays in U.S.
* Friday is a holiday in Egypt.